Privacy Policy

Last updated: April 5, 2026

PropertyWatchdog ("we," "our," or "us") operates the PropWD.com platform and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property management software platform.

1. Information We Collect

We collect information you provide directly to us, including:

• Account registration information (name, email address, phone number)
• Business information (company name, address, EIN for payment processing)
• Payment information (processed securely through Stripe — we do not store card numbers)
• Property and tenant information you enter into the platform
• Communications you send us

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the PropertyWatchdog platform
• Process rent payments and financial transactions via Stripe and ACH
• Send notifications via SMS (Twilio) and email
• Respond to support requests and communications
• Comply with legal obligations
• Improve and develop our services

3. Payment Processing

All payment processing is handled by Stripe, Inc. We use Stripe Connect to route tenant rent payments to property management companies' bank accounts. We do not store credit card numbers or bank account credentials on our servers. Stripe's privacy policy is available at stripe.com/privacy.

4. SMS Communications

We use Twilio to send SMS notifications related to rent payments, maintenance requests, and platform activity. By providing your phone number, you consent to receive these communications. You may opt out at any time by contacting us or replying STOP to any SMS message.

5. Data Security

We implement industry-standard security measures including encryption in transit (HTTPS/TLS), hashed passwords, CSRF protection, and access controls. However, no method of transmission over the internet is 100% secure.

6. Data Sharing

We do not sell your personal information. We share information only with:

• Stripe, Inc. for payment processing
• Twilio, Inc. for SMS communications
• Service providers necessary to operate our platform
• Law enforcement when required by law

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us at info@propwd.com.

8. Your Rights

You have the right to access, correct, or delete your personal information. To exercise these rights, contact us at info@propwd.com.

9. Children's Privacy

Our platform is not directed to children under 13. We do not knowingly collect information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated date.

11. Contact Us

If you have questions about this Privacy Policy, contact us at:
📧 info@propwd.com
🌐 propwd.com